FAQ - support center

Caring for my TOWER

Yes, your all unit is covered by a 2 years warranty against manufacturing defects.
Warranty does not include accidental breakages.

Washing and setting-up your TOWER is easy. Just follow the 7 steps of the attached instruction notice. Feel free to contact us if you still have questions after reading the notice. Thanks!

Instructions_notice.pdf

Our unit has been designed to reduce plastic use and plastic contact with water as much as possible. The unit and the filtration cartridge are made from hand blown lead free Pyrex glass. The only ”plastics” in direct contact with water are silicone gaskets and some polypropylene separator parts in the filtration cartridge. Polypropylene is known as one of the most neutral and has been chosen because it is one of the most stable plastic available.

Designed to reproduce the basic filtration of the natural water cycle, our reusable, multi-layer filter cartridge contains tried and tested, first-class filtering materials that have been proven to remove chemicals and organic pollutants from drinking water. Fits the TOWER water filtration units.

Activated Carbon – Obtained by pyrolysis and controlled oxidation to make it more porous, activated carbon has enormous powers of absorption. It is used to trap pollutants that may be present in water. Carbon can absorb up to 99% of nonpolar, organic substances like mineral oils, volatile organic compounds (VOCs), aromatic polyhydrocarbons, phenols (chlorine), halogens (chloroform), and pharmaceutical residues. It is excellent for neutralizing water’s taste and smell, effectively removes yeast and micropollutants, and absorbs traces of certain heavy metals. Certified NSF 61

KDF 55 – A powder made up of copper alloy and ultra pure zinc, KDF 55, through a powerful oxidation-reduction process can neutralize up to 99% of chlorine, lead, mercury, nickel, chromium, and other heavy metals that may be found in drinking water. Not only can it fight the buildup of bacteria, algae, fungi, and scale, but it’s 100% recyclable. Plus it contains no chemical additives and meets the exacting standards of America’s Environmental Protection Agency (EPA) and Food and Drug Administration (FDA). Certified NSF 61

Quartz Crystal – Quartz is the most common mineral on earth and the third most abundant element after oxygen and silicon. Used in watchmaking and computing, it is an excellent energy amplifier and conductor. Quartz crystal sand is used to remove any lingering impurities from the water.

Microporous Bioceramics – Microporous bioceramic pellets are made using a mix of terracotta baked at temperatures of up to 1,300°C. This process creates a very porous surface (320 pores per square inch) and constant far infrared radiation. As well as absorbing chemical or organic residues that might be in the water, active bioceramics can soften and revitalize the water by reducing the size of its molecules. Far infrared radiation can reduce water’s surface tension and ensure maximum hydration. It can also help stimulate blood circulation and detoxification while preventing oxidation.

Using my TOWER

It takes 15 to 20 minutes to filter the 4 litres from the top tank into the bottom tank. The bottom tank has a capacity of 8 litres. Once full it’s only a matter of keeping the level up by adding water when needed and you’ll never run out of fresh filtered water.

The life time of the AQUACRISTAL filtration cartridge is about 4 months. It is very important to change the cartridge every 4 months to prevent bacterial build up and pollutants overload of the filtration media. Our replacement cartridges can be puchased online.

Please visit the CARTRIDGES section of our online store for more details.

The cartridge can filter an average of 2000 litres of water within its 4 months life time periode.

Very easy. The TOWER is made of Pyrex glass and is as easy to wash as any other regular dishes you have at home. Given its size, shape and weight, precautions must be taken during manipulation of your TOWER to avoid breakage or injuries.

Caring for my TOWER

Yes, your all unit is covered by a 2 years warranty against manufacturing defects.
Warranty does not include accidental breakages.

Washing and setting-up your TOWER is easy. Just follow the 7 steps of the attached instruction notice. Feel free to contact us if you still have questions after reading the notice. Thanks!

Instructions_notice.pdf

Our unit has been designed to reduce plastic use and plastic contact with water as much as possible. The unit and the filtration cartridge are made from hand blown lead free Pyrex glass. The only ”plastics” in direct contact with water are silicone gaskets and some polypropylene separator parts in the filtration cartridge. Polypropylene is known as one of the most neutral and has been chosen because it is one of the most stable plastic available.

Designed to reproduce the basic filtration of the natural water cycle, our reusable, multi-layer filter cartridge contains tried and tested, first-class filtering materials that have been proven to remove chemicals and organic pollutants from drinking water. Fits the TOWER water filtration units.

Activated Carbon – Obtained by pyrolysis and controlled oxidation to make it more porous, activated carbon has enormous powers of absorption. It is used to trap pollutants that may be present in water. Carbon can absorb up to 99% of nonpolar, organic substances like mineral oils, volatile organic compounds (VOCs), aromatic polyhydrocarbons, phenols (chlorine), halogens (chloroform), and pharmaceutical residues. It is excellent for neutralizing water’s taste and smell, effectively removes yeast and micropollutants, and absorbs traces of certain heavy metals. Certified NSF 61

KDF 55 – A powder made up of copper alloy and ultra pure zinc, KDF 55, through a powerful oxidation-reduction process can neutralize up to 99% of chlorine, lead, mercury, nickel, chromium, and other heavy metals that may be found in drinking water. Not only can it fight the buildup of bacteria, algae, fungi, and scale, but it’s 100% recyclable. Plus it contains no chemical additives and meets the exacting standards of America’s Environmental Protection Agency (EPA) and Food and Drug Administration (FDA). Certified NSF 61

Quartz Crystal – Quartz is the most common mineral on earth and the third most abundant element after oxygen and silicon. Used in watchmaking and computing, it is an excellent energy amplifier and conductor. Quartz crystal sand is used to remove any lingering impurities from the water.

Microporous Bioceramics – Microporous bioceramic pellets are made using a mix of terracotta baked at temperatures of up to 1,300°C. This process creates a very porous surface (320 pores per square inch) and constant far infrared radiation. As well as absorbing chemical or organic residues that might be in the water, active bioceramics can soften and revitalize the water by reducing the size of its molecules. Far infrared radiation can reduce water’s surface tension and ensure maximum hydration. It can also help stimulate blood circulation and detoxification while preventing oxidation.

Using my TOWER

It takes 15 to 20 minutes to filter the 4 litres from the top tank into the bottom tank. The bottom tank has a capacity of 8 litres. Once full it’s only a matter of keeping the level up by adding water when needed and you’ll never run out of fresh filtered water.

The life time of the AQUACRISTAL filtration cartridge is about 4 months. It is very important to change the cartridge every 4 months to prevent bacterial build up and pollutants overload of the filtration media. Our replacement cartridges can be puchased online.

Please visit the CARTRIDGES section of our online store for more details.

The cartridge can filter an average of 2000 litres of water within its 4 months life time periode.

Very easy. The TOWER is made of Pyrex glass and is as easy to wash as any other regular dishes you have at home. Given its size, shape and weight, precautions must be taken during manipulation of your TOWER to avoid breakage or injuries.

Caring for my ALTER EGO

Before you use your Alter Ego for the first time or when using a new water filter, please follow these instructions step-by-step to flush your water filter.

  1. Remove filter assembly from bottle by pulling it up.
  2. Unscrew filter from filter assembly and remove sticker from filter bottom. (when needed)
  3. Screw flushing bulb onto threaded end of filter.
  4. Press open end of flushing bulb onto faucet and turn on at low pressure for approx. 2 minutes.
  5. Thread filter back into position onto filter assembly.
  6. Press-fit filter assembly back onto bottle.

You can fill the bottle with water using the top OR the bottom lid opening.

Drink from straw while bottle is upright. You can apply pressure on the bottle to help squeeze water out. Do not tilt the bottle while drinking.

Please click on the picture below to find out all you need to know about your Alter Ego.

The Alter Ego Frio comes with a 1 year international warranty from the date of purchase against defects in materials and workmanship. Should your Alter Ego Frio prove defective within 2 year from the date of purchase, you should return it to us. AQUAOVO will, at its sole discretion, repair or replace the damaged item(s). You should ensure that you retain your proof of purchase showing the date on which you purchased your Alter Ego Frio. Without it, we are unable to offer warranty assistance. This Limited Warranty does not affect your statutory legal rights.

Although we encourage you to use your Alter Ego on daily basis and wherever you go, we understand that you might need to store it for a longer period at times.

For long-term storage, blow out excess water from filter and let dry 24 h-48 h in open air. Wash the bottle and accessories and let dry.

Warning :

If the Globetrotter cartridge is left standing outside of the bottle without the excess water being blown out first, there may be drainage of some water that has been sitting in the iodine pre-filter which could result in a stain on your counter top or favorite scarf. Iodine is a highly potent element and it will stain if in direct contact with fabrics and hard surfaces. Please blow out the excess water from the filter assembly and cartridge before letting it dry. Store the Globetrotter cartridge on its side, or the whole filter assembly head down (cartridge up).

Yes, it’s a possibility if the cartridge is not handled properly. The Globetrotter cartridge contains various filtration media, the first being an iodinated resin which kills bacteria and viruses to the 6 log level ( 99.9999%). Iodine is a highly potent element and it will stain if in direct contact with fabrics and hard surfaces. This being said iodine is not harmful and it’s presence is something you want when dealing with contaminated water. If the Globetrotter cartridge is left standing outside of the bottle without being flushed first, there may be drainage of some excess water that has been sitting in the iodine pre-filter which could result in a stain on your counter top or favorite scarf. We are recommending to blow out the excess water from the filter assembly and cartridge before letting it dry (see the STORAGE section in the user manual that comes with the bottle). We also recommend to store the Globetrotter cartridge on its side, or the whole filter assembly head down (cartridge up).

Hand-wash your Alter Ego for a longer life time.

The bottle, caps and filter assembly (straw and flip cap) should be hand washed with a mild soap and warm water. DO NOT wash the water filter cartridge with any soap or detergent. Rinse with clear water.

Using my ALTER EGO

The Alter Ego filtration technology provides the highest reduction of contaminant’s rate. The Outdoor filter cartridge removes everything  (up to 99.99%) from chlorine, heavy metals, agricultural run-off and industrial waste to micro-organisms like Giardia and Criptosporidium.

Attached is the Alter Ego Reduction Comparison Chart that you can consult to see how we do on specific contaminants and compared to the competition.

AlterEgo_Reduction_Comparison_R2

The  Alter Ego is made of Pro Grade 18/8 Acier inoxydable and PP#5, Food Grade Silicone being a highly stable material that is now widely used by the water filtration industry. Moreover, the water filtration process in the Alter Ego happens at the end of the cycle and just before the water gets to the user’s mouth. Any contaminant that could still be in the water at that point is eliminated by our highly effective filtration technology.

The Alter Ego filter cartridge will clog at the end of its lifetime. Change it when it becomes too difficult to suck water out of the straw. The water remains safe to drink until the filter clogs completely.

The Alter Ego filter cartridge filters up to 200 gallons (750L) per filter.

Caring for my ALTER EGO

Before you use your Alter Ego for the first time or when using a new water filter, please follow these instructions step-by-step to flush your water filter.

  1. Remove filter assembly from bottle by pulling it up.
  2. Unscrew filter from filter assembly and remove sticker from filter bottom. (when needed)
  3. Screw flushing bulb onto threaded end of filter.
  4. Press open end of flushing bulb onto faucet and turn on at low pressure for approx. 2 minutes.
  5. Thread filter back into position onto filter assembly.
  6. Press-fit filter assembly back onto bottle.

You can fill the bottle with water using the top OR the bottom lid opening.

Drink from straw while bottle is upright. You can apply pressure on the bottle to help squeeze water out. Do not tilt the bottle while drinking.

Please click on the picture below to find out all you need to know about your Alter Ego.

The Alter Ego Frio comes with a 1 year international warranty from the date of purchase against defects in materials and workmanship. Should your Alter Ego Frio prove defective within 2 year from the date of purchase, you should return it to us. AQUAOVO will, at its sole discretion, repair or replace the damaged item(s). You should ensure that you retain your proof of purchase showing the date on which you purchased your Alter Ego Frio. Without it, we are unable to offer warranty assistance. This Limited Warranty does not affect your statutory legal rights.

Although we encourage you to use your Alter Ego on daily basis and wherever you go, we understand that you might need to store it for a longer period at times.

For long-term storage, blow out excess water from filter and let dry 24 h-48 h in open air. Wash the bottle and accessories and let dry.

Warning :

If the Globetrotter cartridge is left standing outside of the bottle without the excess water being blown out first, there may be drainage of some water that has been sitting in the iodine pre-filter which could result in a stain on your counter top or favorite scarf. Iodine is a highly potent element and it will stain if in direct contact with fabrics and hard surfaces. Please blow out the excess water from the filter assembly and cartridge before letting it dry. Store the Globetrotter cartridge on its side, or the whole filter assembly head down (cartridge up).

Yes, it’s a possibility if the cartridge is not handled properly. The Globetrotter cartridge contains various filtration media, the first being an iodinated resin which kills bacteria and viruses to the 6 log level ( 99.9999%). Iodine is a highly potent element and it will stain if in direct contact with fabrics and hard surfaces. This being said iodine is not harmful and it’s presence is something you want when dealing with contaminated water. If the Globetrotter cartridge is left standing outside of the bottle without being flushed first, there may be drainage of some excess water that has been sitting in the iodine pre-filter which could result in a stain on your counter top or favorite scarf. We are recommending to blow out the excess water from the filter assembly and cartridge before letting it dry (see the STORAGE section in the user manual that comes with the bottle). We also recommend to store the Globetrotter cartridge on its side, or the whole filter assembly head down (cartridge up).

Hand-wash your Alter Ego for a longer life time.

The bottle, caps and filter assembly (straw and flip cap) should be hand washed with a mild soap and warm water. DO NOT wash the water filter cartridge with any soap or detergent. Rinse with clear water.

Using my ALTER EGO

The Alter Ego filtration technology provides the highest reduction of contaminant’s rate. The Outdoor filter cartridge removes everything  (up to 99.99%) from chlorine, heavy metals, agricultural run-off and industrial waste to micro-organisms like Giardia and Criptosporidium.

Attached is the Alter Ego Reduction Comparison Chart that you can consult to see how we do on specific contaminants and compared to the competition.

AlterEgo_Reduction_Comparison_R2

The  Alter Ego is made of Pro Grade 18/8 Acier inoxydable and PP#5, Food Grade Silicone being a highly stable material that is now widely used by the water filtration industry. Moreover, the water filtration process in the Alter Ego happens at the end of the cycle and just before the water gets to the user’s mouth. Any contaminant that could still be in the water at that point is eliminated by our highly effective filtration technology.

The Alter Ego filter cartridge will clog at the end of its lifetime. Change it when it becomes too difficult to suck water out of the straw. The water remains safe to drink until the filter clogs completely.

The Alter Ego filter cartridge filters up to 200 gallons (750L) per filter.